Refund policy

REFUND POLICY

We want you to love your Hydrova bottle. Your satisfaction is our priority.

30-Day Guarantee

If you're not happy with your purchase for any reason, contact us within 30 days of delivery at support@hydrovawell.comand we'll make it right.

How we handle issues:

Step 1 — Partial refund + keep the item
In most cases, we'll offer you a 50% refund and let you keep the product. This saves you the hassle of returning anything and gets money back in your pocket fast.

Step 2 — Full refund or replacement
If you're clearly unsatisfied or the item is defective or damaged, we'll issue a full refund or send a free replacement — no questions asked. For damaged items, please email us a photo within 7 days of delivery.

Returns
If you'd prefer to return the item instead, contact us first at support@hydrovawell.com. Return shipping is at the customer's expense unless the item is defective.

Refunds are processed within 5–7 business days to your original payment method.